FAQ

Q. Are you an authorized dealership?

A. Yes, we are an authorized Ford dealership in California serving our customers since 1986.

Q. What happens if you send me the wrong part?

A. We will send a prepaid return label and either issue a full refund or make arrangements to get the correct part to you.

Q. What happens if I order the wrong part?

A. As long as it has not been installed and is in re-sellable condition simply return it to us with a copy of the invoice or packing slip for a refund.

Q. How long does it take for a part to arrive at my door?

A. If a part is not in stock and must be ordered from Ford, it usually takes 2-3 days to arrive to us. However a few parts ordered from Ford may take up to 5-6 business days to arrive at which time it will be promptly shipped to you. We are located in southern California, so depending on your location ground shipments usually take 2-7 days.

Q. What happens if I need to return or exchange a part?

A. Contact us to arrange for any returns. We cannot take back used, installed or tried parts. We ask that you please include a copy of the invoice or packing slip and return the part in the original packaging.

Q. What if the part is broken or damaged during shipping?

A. If possible have the delivery person note that it is damaged at time of delivery. Please contact us so that we can create a claim with the carrier.

Q. What is a VIN and why do I need it?

A. Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering. 

Q. Where can I find my vin?

A. The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.

Q. Do you ship outside the US?

A. No

Q. Do you offer express/expedited shipping?

A. Yes, expedited shipping is available for an additional cost. Please note that if the part is not in stock and must be ordered in from Ford, it usually takes 2-3 business days to arrive here. Once it arrives it will be shipped to you immediately.

Q. What shipping methods do you offer?

A. We ship via UPS, USPS and FedEx

Q. Can I track my package?

A. Yes, the tracking information will be emailed to you as soon as it ships.

Q. What payment methods do you accept?

A. We accept all major credit cards and PayPal.

Q. How do you protect my credit card information?

A. All of our credit card transactions are processed via PayPal. When you send a payment using PayPal we do not receive sensitive financial information like your credit card or bank account number. It is all handled by PayPal.

Q. What do I do if I need to cancel my order?

A. Please contact us right away, if it has not shipped we will cancel and refund right away. If it has already shipped we will attempt to re-route it back to us, if that is not possible you will have to wait for it to arrive and send it back to us. In either case we will refund the purchase as soon as we receive the return.

Q. Do I need to have an account to order a part?

A. No account is necessary.

Q. Do you offer a warranty on parts and accessories?

A.  Yes, all Ford parts are covered by a 2-year / unlimited mileage warranty honored at any Ford or Lincoln dealership in the U.S.

Q. How do replacement parts affect my vehicle’s warranty?

A.  Genuine Ford parts are the only parts authorized by Ford to be used on your Ford or Lincoln vehicle.   They will have no effect on your existing vehicle warranty.

Q. How can I be sure the part I need will fit my vehicle?

A. To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.

We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please give us a call at 909 822-8736 and we can give additional help prior to ordering.

Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

A. We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle.  All Ford OEM parts are held to the highest of standards and are put through rigorous testing before they are approved for use.  Ford also backs up their OEM parts with a two-year unlimited mileage warranty.

Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.

Q. How do I tell if the part is for the driver’s side or the passenger’s side?

A. If it is unclear in the description, please contact us (909) 822-8736 and we will provide you the part number for the correct side.

Q. What if I want to talk to a real person about my order?

A. Feel free to give us a call at (909) 822-8736  If possible please have your order number available.

Q. What are your Customer Service hours?

A. Monday – Friday 7am – 6pm PST.   Saturday 7am – 4pm PST

Q. Do you ever offer coupons or discounts?

A. Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.

Q. Do you charge sales tax?

A. Yes, only in states that require it.

Q. I don't know how to look up the parts I need. Can I call in my order?

A. Yes, feel free to give us a call.  We will look up the parts and then email you a quote that can be converted into an online order.